Who to Contact if You Need Help
Send your problem via e-mail to . Please include specific information about the issue to help us quickly investigate the problem. E.g. If emailing from a non-SCI address include your SCI username. If it is a system problem, please include the hostname of the system and not just “my desktop”.
Doing so, you will receive an automated response indicating that a ticket has been generated. Your problem will be dealt with as quickly as possible. Should you need to refer to the problem again, please refer using the ticket number you’ve received. Please don’t include cc email addresses. If you need other people cc’d on your ticket please list them in the email when you send it. This prevents multiple tickets being created on the same issue.
Support Announcements
If you would like to be notified of changes with IT (e.g. system downtimes, software upgrades etc.) please subscribe to the support mailing list.
Applying for a SCI network account It can take up to 24 hours (one business day) for the account to be created… The University Board of Regents mandated all departments to switch all campus Email services to the central campus UMail system…Network Account
SCI Email Moving to UMail
